Questions
Everything people ask us, answered without the hedging
If the answer you need is not on this page, the office number is at the bottom of it. Somebody who has actually run a move will pick up.
Call the officeBefore you book
The questions people ask us before moving day
If the answer you need is not here, call the office. Somebody who has actually run a move will pick up.
Ask us anythingHow far in advance should I book my move?
Two to four weeks is comfortable, and more at month-end or in the school holidays when everybody moves at once. We do take last-minute work — but booking early is what lets us send the right crew and the right vehicle rather than whatever is free.
Do you provide packing materials?
Yes. Double-walled cartons, bubble wrap, packing paper, tape, mattress covers and wardrobe rails all come with the crew on a full packing job. If you would rather pack yourself, you can buy the same materials from us by the box.
Can you help with both local and long-distance moves?
Both. Local moves inside Accra and Tema are usually a single day. Long-distance work to Kumasi, Takoradi, Tamale or across the border is inventoried, sealed and tracked, with a named coordinator and an arrival window rather than a vague promise.
Will you take my furniture apart and put it back together?
Yes — beds, wardrobes, dining tables and flat-pack units. Screws and fittings are bagged, labelled and taped to the piece they came off, so nothing arrives complete except the one bracket that matters.
Are my belongings insured during the move?
Basic goods-in-transit cover is included on every move. Full replacement-value cover is available as an option and is worth taking for a house with anything irreplaceable in it — we will price it before you book, not afterwards.
How do you handle fragile or valuable items?
Fragile pieces are wrapped individually, boxed with extra cushioning and marked on every face. Art, mirrors, glass tops and instruments travel in purpose-built crates, and anything genuinely irreplaceable is listed separately on the inventory.
Do I need to be there on the day?
You or somebody you trust should be at both ends — for access, for the inventory, and to say where things go. If that is impossible we will agree a written plan in advance and send photographs as rooms are finished.
How long will my move take?
A two-bedroom flat inside Accra is normally one day, packing and all. A four-bedroom house is two. Long-distance moves depend on the route and the load, and we give you a window rather than a guess when the survey is done.
Nearer the day
The practical ones, once a date is booked
Where will the van park?
The surveyor checks access at both ends and, where a compound or an estate needs it, we write to the manager beforehand. If a road closure or a lift booking is required, we arrange it rather than arriving to find out.
When do I pay, and how?
A deposit of thirty per cent confirms the date; the balance is due on completion of the unload. Bank transfer, mobile money and card all work, and every payment is receipted the same day.
What if I have to change the date?
Move it once, free, with more than seventy-two hours' notice. Inside that window we will always try, but a crew and a vehicle have been held for you and there is a charge if we cannot fill the slot.
Can you move plants, pets and food?
Plants yes, and they travel last and come off first. Pets should go with you rather than in a van. Fridge and freezer contents need to be emptied — the surveyor will tell you exactly how long before the day.
Should I tip the crew?
It is never expected and the crew are paid properly without it. If you want to, cash to the crew lead at the end is the fairest way — it gets split evenly, including with the driver.
Something went wrong. Who do I call?
The surveyor whose name is on your quote, on their direct line, for thirty days after the move. Claims are acknowledged in writing within two working days and settled within fourteen.
The promise
Why families and offices keep calling us back
A written price, not a range
Every quote is itemised and fixed once the survey is done. If nothing changes on your side, the number on moving day is the number you agreed.
Our own crews, in uniform
No day labour and no subcontracting. Everybody who walks into your house is on our payroll, trained here and known to the supervisor by name.
Insured, and honest about it
Goods-in-transit cover comes as standard and full replacement value is offered before you book — with the limits written down rather than buried.
Materials that actually protect
Double-walled cartons, moving blankets, wardrobe rails and purpose-built crates for anything with glass in it. The cheap box is what breaks the thing inside it.
Still not sure? Ask us anything
Talk to a surveyor