Answered in full
Everything people ring to ask
The answers below are the ones we give on the phone, written out at the same length. If yours is not here, ring us and it will be by next week.
Get a quote// FAQ
Frequently asked questions
Do you bring your own cleaning supplies?
Yes — products, cloths, mops and a vacuum come with the team, and they are included in the price. If you would rather we used what you keep at home, say so when you book and we will bring nothing but our hands and our machines.
What cleaning services do you offer?
Regular home cleaning, office and commercial contracts, deep and after-builders cleans, windows and glass, green cleaning with plant-based products, and hot-water extraction for sofas, rugs and mattresses. If a job is not on that list, ring us — the answer is usually yes.
Are your products safe for pets and children?
Everything we use as standard is biodegradable and fragrance-free, and the bathroom cloths never meet the kitchen ones. Tell us about a baby, an allergy or a nervous dog when you book and we will plan the visit around it.
How long does a typical clean take?
A two-bedroom flat is about three hours for two cleaners; a four-bedroom house is nearer five. A deep clean is a full day. We give you the hours in writing before the visit, and if we finish early you pay for the time we actually took.
Do I need to be home during the clean?
Not at all — about two thirds of our customers are at work. We can hold a key at the office under a signed agreement, or work to a code you change whenever you like. You get a photo of the finished rooms either way.
How do I pay, and when?
Mobile money or bank transfer, after the visit rather than before it. Standing customers get one invoice at the end of the month. There is no deposit and no cancellation fee if you give us the morning's notice.
// Standing policies
The things people are too polite to ask
These are the four that come up after somebody has already decided to book, usually in a slightly awkward phone call. Here they are in writing instead.
Keys and access
Keys are held at the office in a numbered safe under a signed agreement, never labelled with an address, and returned the day you ask for them.
If something breaks
We tell you the same day rather than hoping you do not notice, and we repair or replace it. We are insured for it; you will never be asked to claim.
Changing a visit
Give us the morning's notice and there is no charge at all. Cancel on the doorstep and we ask for half, because the team is already standing outside.
Products in your home
Biodegradable and fragrance-free as standard. Tell us about an allergy or a preference and we will bring only what you are happy with — or use only what you keep.
// Still stuck
Ask us the thing that is not here
There is a person on the office phone from seven until six, Monday to Saturday, and they would much rather answer a question than take a booking somebody is not sure about.
// Make your space shine
Ready for a spotless space?
Tell us the address and the rooms and we will come back with a price the same day. No visit needed, no obligation, no salesperson.
Get a quote