Questions
Answers, including the awkward ones
What a survey costs, what happens when we get something wrong, and what to do at two in the morning before anybody arrives.
Ask us directlyQuestions
Everything people ring to ask
If yours is not here, ring the yard on +233 30 291 7040 and somebody who does the work will answer it.
How quickly can I get a quote?
A surveyor is usually with you inside two working days, and the written quote follows within two more. Emergency call-outs do not wait for any of that — ring the emergency line and somebody comes.
Do you charge for the survey?
No. Surveys and quotes are free and there is no obligation attached to either. You owe us nothing until you have seen an itemised price and said yes to it.
What counts as an emergency?
A dead board, a burst main, a leak coming through a ceiling, or anything smoking. Ring +233 24 411 7040 at any hour and a duty foreman answers — not a call centre and not an answering machine.
What is guaranteed, and for how long?
Twelve months on our workmanship, on every job, in writing. Manufacturer warranties on the parts run alongside that and we register them for you rather than leaving you the paperwork.
Will I get certificates?
Yes, and photographs. Electrical work is handed over with a test schedule and the readings; plumbing with the pressure-test result; air-conditioning with the commissioning sheet. All of it emailed the same week.
How does payment work?
A deposit for materials on larger jobs, the balance on completion once you have walked the work with the foreman. Mobile money, transfer or cheque, and a proper receipt for all of it.
Right now
What to do before we get there
Three things worth doing in the first minute. None of them needs a tool and all of them make the repair smaller.
No power at all
Check whether the neighbours have it. If they do, it is your main switch or your board — pull the main, ring us and do not open anything.
+233 24 411 7040Water where it should not be
Find the stopcock — usually by the tank or at the meter — and shut it. Then ring. Every minute of that is a metre of ceiling.
+233 24 411 7040A burning smell from a socket
Turn the circuit off at the board, unplug what was in it, and leave it off. This one is never worth waiting until morning for.
+233 24 411 7040
Licensed and certified
Every circuit we leave behind is signed off against the Energy Commission's wiring regulations, by the licence holder who did it.
Our own tradespeople
Thirty-eight electricians, plumbers and fitters on the payroll. No day labour, no subcontractor you have never met turning up at your gate.
The price before the work
A written quote inside two working days, itemised and honoured. If the job changes we tell you before the invoice does.
What people say
Reviews from the people who paid the invoice
“Three people had looked at that leak and told me it was the roof. Beacon found it in an hour — a pinhole in a riser behind the wardrobe — and fixed it the same afternoon.”
Adjoa Mensimah
Homeowner, Adenta
“They sized my changeover off what I actually run rather than off the machine plates. The generator is half what the last quote wanted and it has never once tripped.”
Kwesi Amankwah
Print shop, Spintex Road
“Fourteen units, three weekends, and not one tenant complained. That has never happened to me with a contractor before and I have been doing this for eleven years.”
Naana Otoo
Facilities manager, Airport City
Get in touch
Something not working? Tell us about it today
Describe the problem in a sentence and we will tell you whether it needs a survey, a call-out or five minutes of advice on the phone.
Emergency line
+233 24 411 7040
Ready when you are
Ready to work with us?
hello@beacon.comOr ring the yard on +233 30 291 7040, weekdays seven until six and Saturday mornings.
