Free insured delivery across Accra on orders over GH¢ 1,500
The practical part
Delivery, returns and care
What delivery costs, how returns work, and what the bench charges for the small jobs that keep jewellery worn.
Delivery
Every order travels insured and signed for, in the Facet box with its certificate. Made to order pieces take two to three weeks at the bench first, and we confirm the date before we start.
Accra
One to two working days
GH¢ 40, free over GH¢ 1,500
Rest of Ghana
Three to five working days
GH¢ 70
Showroom pickup
Same day
Free
Returns and exchanges
You have fourteen days from the day a piece arrives to return it in its original condition for a full refund or an exchange. Post it back to us insured, or bring it to the showroom in Airport Residential and we will handle it over the counter while you wait.
Engraved and made to order pieces are made for one person, so they can be exchanged for size but not returned. We flag this clearly at checkout, before you pay rather than after.
At the bench
The workshop behind the showroom takes in small jobs every weekday, on our pieces and on ones we did not make. Leave it with us in the morning and most of these are ready the same week.
Resizing
The first resize within a year of purchase costs nothing.
GH¢ 180
Polish and check
Once a year, on any piece that left this atelier.
Free
Engraving
Up to twenty characters, inside a band or along a bar.
GH¢ 90
Restringing pearls
Knotted by hand between every pearl, back within a week.
GH¢ 250
The longer answers
How long does delivery take?
Pieces in stock reach Accra addresses in one to two working days and the rest of Ghana in three to five, insured and signed for. Made to order pieces take two to three weeks, and we confirm the date before we start.
What is the return policy?
Fourteen days, in the original condition, for a full refund or an exchange. Engraved and made to order pieces can be exchanged for size but not returned, which we flag clearly at checkout.
Which payment methods do you accept?
Cards, bank transfer and mobile money at checkout, and a three part plan on pieces above two thousand cedis. Showroom purchases can also be held with a deposit.
Something specific in mind?
Ring the showroom or write to the atelier and a jeweller will answer, not a form letter.
Ask the atelier