Patient stories

The families who trusted us with theirs

Everything below was written by somebody who has been through it, and published with their permission.

Three families

What the plans look like from the inside

Names and a few details changed, with permission. The medicine, the numbers and the outcomes are as they were.

A nurse sitting with a patient during a home visit

Afua, 81 — Adenta

Home after a fall, and still at home three years later

She came to us six weeks after a hip fracture, discharged from a hospital that had done the operation well and the rest of it not at all. The house had a step nobody had noticed, four medicines doing two jobs, and a daughter who had stopped going to work. We changed the step, halved the medicines and put a nurse in three mornings a week. She has not been admitted since.

A physiotherapist working through arm exercises with a patient

Yaw, 74 — Tema

From no grip on a cup to the gate at Christmas

A stroke in March took the right side. He started on the ward, moved to the gym on the ground floor, and then to a home programme when the traffic between Tema and here started costing him sessions. Emmanuel went to the house instead. By December he walked his daughter to the gate, which is the only outcome measure that family cares about.

A patient at home in Accra with her nurse

Grace, 88 — Dansoman

A nephew four thousand miles away who stopped guessing

Her family are in London and Toronto, and every phone call for two years had been an argument about whether she was managing. We put her on a full plan with a named nurse and started sending the notes. The arguments stopped inside a month — not because anything about her health changed, but because everybody was finally reading the same page.

What families tell us

The people who trusted us with theirs

They took my mother on a Friday afternoon with two days' notice and a bag of medicines nobody had reconciled in a year. The nurse who came that weekend is still the nurse who comes.

Kofi Baidoo, whose mother is a patient of the centre

Kofi Baidoo

Adenta, Accra

My father had a stroke in March and could not lift a cup. The physiotherapist came three times a week for four months. He walked me to the gate at Christmas.

Adzo Mensah, whose father was treated at the centre

Adzo Mensah

Tema Community 5

I live in London. Every month I get the notes, the readings and a number I can actually ring. That is the whole difference — I stopped guessing from four thousand miles away.

Nii Armah Tetteh, whose aunt is on a care plan with the centre

Nii Armah Tetteh

For his aunt in Dansoman

17

+

Years caring for Accra families

120

+

Nurses, therapists and doctors

2400

+

Households on a care plan

98

%

Of families would recommend us

A family of patients of the centre at home

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