Questions
The questions families actually ask us
Answered the way we would answer them on the phone, which is to say without the hedging. If yours is not here, ring and ask.
Ask us directlyQuestions our patients ask
Answers to the ones that come up most
Which kinds of care do you cover?
General practice, geriatric medicine, home nursing, inpatient care and rehabilitation. What we do not do is surgery or obstetrics — for those we refer to Korle Bu or the Lister, and we go on managing everything around the operation.
Do you only take older patients?
No. The clinic sees anybody, and about a third of our outpatients are working adults. But the plans, the ward and the home service were designed around older patients, and that is where the centre is genuinely different.
How do you keep families informed?
One named nurse, one number, and written notes at the end of each month covering observations, medicines, weight and anything that changed. Families abroad get the same notes by email on the same day.
How do I start a care plan?
Call, message on WhatsApp or use the contact page. We visit at home within three working days, look at what is actually needed, and send a written plan with the monthly figure on it before anything begins.
Everything else
Grouped by what people are actually worried about
Money
Does NHIS cover any of this?
It covers the consultations, a good part of the medicines and most of the laboratory work. It does not cover home visits, physiotherapy or the ward. Your monthly statement shows every line NHIS took and every line it did not, so you can see exactly what the plan is paying for.
Do you ask for a deposit?
No. The first month is invoiced at the end of it, in arrears, once you have had the service. If you cancel inside the first month you pay for the visits that happened and nothing else.
Will the price go up?
Plan prices are reviewed once a year, in January, and any change is sent in writing sixty days before it takes effect. We have never raised a plan mid-year.
The care itself
Will it really be the same nurse each time?
For the scheduled visits, yes — that is the whole design. When your nurse is on leave you are told who is covering before the week starts, and they have read the file.
What happens at night?
The line diverts to the ward, which is staffed every hour of the year. If somebody needs to be seen, a nurse comes out; if somebody needs a bed, plan holders get first call on ours.
What if we need a hospital you do not have?
We refer, we send the file with you, and we keep managing everything around the admission — including chasing the discharge summary, which is the part families usually end up doing alone.
Starting and stopping
How long is the wait for a first visit?
Three working days for a home assessment, and same-day for anything the nurse on the phone thinks cannot wait. There is no waiting list for the clinic itself.
Which parts of Accra do you cover?
Everything inside the Motorway and the Spintex corridor as standard. Tema, Adenta and Kasoa are covered with a travel supplement, and we will tell you the figure before you agree to anything.
How do I stop a plan?
Two weeks' notice, by phone, in writing or in person. There is no exit fee and no conversation designed to talk you out of it. Your file stays with us for five years in case you come back.
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