FAQ
Questions, answered in full
Printed rather than hidden behind a click. If yours is not here, ring the office and ask a technician — that is who picks up.
Asked often
Everything people ring to ask
If the answer you want is not here, ring the office and ask a technician rather than a receptionist — that is how the phone is set up.
Is the inspection really free?
Yes, and there is no callout charge attached to it either. A technician walks the property, tells you what you have and what it will cost to deal with, and leaves. Plenty of people take that report to somebody else, which is fine.
Is it safe around children and animals?
Every product we carry is cleared by the Environmental Protection Agency for use in occupied homes. The technician will tell you which rooms to stay out of and for how long — usually two hours for a fog and none at all for gel bait.
What does the ninety-day guarantee cover?
If the same pest reappears inside ninety days of a treatment we come back and treat it again at no charge. It covers everything except a new infestation of something else, and a property that has been altered since we treated it.
How long does a treatment take?
An apartment is usually ninety minutes and a family house half a day. Termite injection on an existing structure is a full day, sometimes two. We tell you which before we start, not while we are packing up.
Which areas do you cover?
All of Greater Accra, and Tema, Kasoa and Aburi without a surcharge. Anywhere further we will still come, but the quote carries a travel line and we will say so on the phone.
Do you handle commercial contracts?
About half our work is commercial — restaurants, schools, warehouses and two hotels. That comes with a monthly logbook, a bait map on the wall and a named technician, because that is what an inspection actually asks for.
Still stuck
Three ways to reach a technician
Ring the office
+233 30 279 4180, Monday to Saturday, seven until six. A technician picks up; there is no queue.
Call now
Emergency callout
+233 24 118 6720, any hour. Used mostly for swarms, wasp nests and anything in a food premises.
Call the crew
Send the details
hello@shield.com. Photographs help more than descriptions; send them and you will get an answer the same day.
Email us
Termite
Rodent
Cockroach
Mosquito
Bedbug
Household
of the properties we treat need no second visit for the same pest inside a year.
Safe, reliable pest protection starts here
Pests damage property and carry disease if they are left alone. Book the free inspection and you will have a written plan and a fixed price the same week.
Contact us