Everything people ask us.
Answered properly rather than briefly. If yours is not here, ring — the number goes to a person in the depot, not to a queue.
FAQs
What people ask before they book
Which trades do you actually cover?
Electrical, plumbing and drainage, carpentry and joinery, painting and decorating, roofing and waterproofing, grounds and gardens, and deep cleaning. Everything is done by our own directly employed crews — if a job needs something we do not do, we will say so and tell you who does.
How does pricing work?
Small work is charged by the hour with a one-hour minimum. Anything larger is quoted in writing before we start, itemised so you can see what the preparation costs separately from the finish. The quote is what you pay unless you ask us to change the job, and then you get a new one before we carry on.
Do I need to be there while you work?
No, as long as we can get in and out. Plenty of our customers leave a key with a neighbour or the estate office. You get a message when the van leaves the depot, photographs of the finished work, and a call if we find anything you would want to know about.
How quickly can somebody come out?
Most non-urgent jobs are offered a slot within three working days, and we hold a small number of same-day slots back for emergencies. Burst pipes and dead boards are a twenty-four-hour callout on a separate number; nothing else is charged at an emergency rate.
What happens if something goes wrong afterwards?
Our workmanship carries twelve months, and roofing carries five years. If something we did fails inside that, we come back and put it right at no charge — no argument about whether it was the fitting or the fitter. Manufacturer warranties on parts run alongside that, and we register them for you.
Are you insured, and can I see it?
Public liability to GHS 2 million and employer's liability for every crew member. Ask and the certificate is emailed the same day — landlords, estate managers and body corporates usually want it on file before work starts, and it is much easier to send before than to find after.
The practical bits
Keys, money and what if
The questions people ask on the phone rather than on a website — collected here so you do not have to.
How do you get in if I am at work?
Most customers leave a key with a neighbour, an estate office or a security post, and we log who holds it. Where a job runs several days we can hold a key ourselves — it is signed in and out of the depot each morning, and returned or destroyed on the last day, whichever you ask for.
Do you mark up materials?
Cost plus fifteen per cent, and the supplier's receipt goes on the invoice so you can see both numbers. You are welcome to buy your own materials instead — we will fit them and guarantee our workmanship, though obviously not the part.
Where do you cover?
Everywhere inside the Accra–Tema corridor at no travel charge: Osu, Labone, Cantonments, Airport Residential, East Legon, Spintex, Tema, Adenta, Madina and everything between. Further out we will still come, with travel agreed in the quote before we set off.
How and when do I pay?
Mobile money, bank transfer or card. Nothing is due before the visit on anything under GHS 5,000; larger jobs take half at the start and half on completion. Maintenance plans are billed monthly in arrears and can be cancelled with a month's notice.
What if something gets broken?
We tell you, the same day, before you find it. It goes on our insurance and it is repaired or replaced at our cost. In twelve years the awkward part has never been the claim — it has always been firms that hoped nobody would notice, and we would rather not be one.
Is any job too small?
No, but be honest with yourself about the maths: an hour is our minimum, so a single washer costs the same as four. If you have a list, save it up and we will get through all of it in one visit — most people find that is what the maintenance plan is really for.
Trusted by professionals
Testimonials
Testimonials
What people say afterwards
Unedited, and collected after the invoice rather than before it.
“They quoted the rewire, did the rewire, and charged what they quoted. After four contractors in three years that felt like a novelty rather than the minimum.”
Daniel Danquah
Homeowner, Airport Residential
Ready when you are
One number for the whole building
Tell us what needs doing. We will come and look, quote it in writing, and give you a date we can actually keep.
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