Accident & Emergency is open 24 hours. Walk in, or call ahead on 030 274 1999.
Common questions
The things people ask before they walk in
Booking, money, wards and records — answered here so that nobody has to ring the switchboard to find out what time visiting starts.
Common questions
The things people ask us before they walk in
How do I book an appointment?
Call 030 274 1200 between 07:00 and 19:00 on a weekday, or send the form on the contact page at any hour. We will come back with a consultant, a time and a price before you travel.
Do you accept NHIS and private insurance?
Yes. We are NHIS accredited and hold agreements with the major private schemes. Bring your card and we will check your cover at the desk rather than after the appointment.
What happens if I arrive at Accident & Emergency?
A triage nurse sees everyone who comes through the door, in order of how unwell they are rather than order of arrival. The department is staffed every hour of every day, including public holidays.
How much will it cost?
Consultations start at GH₵ 250 and every quoted price includes the doctor's time and the notes. Investigations and procedures are quoted separately, in writing, before they are booked.
When can I visit someone on a ward?
General wards are open to visitors from 10:00 to 12:00 and 16:00 to 19:00. Two visitors at a time, and the children's ward keeps a parent's bed beside every cot.
More questions
Money, wards and who owns your notes
Paying for care
Can I get a written estimate before I agree to anything?
Yes, and you should ask for one for anything over GH₵ 500. The desk produces it while you wait; it is part of the process rather than a favour.
How can I pay?
Mobile money, card, bank transfer or cash. Inpatient stays are settled on discharge, and we will break a large bill into instalments if you ask before you leave.
What if my insurance does not cover all of it?
We tell you the shortfall before treatment rather than after. If it is a genuine barrier, ask to speak to the practice manager — there is a hardship process and it is used.
Staying with us
What should I bring for an inpatient stay?
Nightclothes, toiletries, your medicines in their boxes, your ID and your insurance card. Leave jewellery and anything valuable at home; the wards are not lockable.
Can somebody stay overnight with me?
On the children's ward, always — there is a parent's bed beside every cot. On adult wards, by arrangement with the ward sister, and usually yes if you are frightened or confused.
Is food provided?
Three meals a day, with diabetic, low-salt and vegetarian options. Tell the ward about allergies at admission rather than at the first meal.
Records and results
Can I have a copy of my own notes?
Yes. Ask at reception and we release them within five working days, free the first time. They are yours; we hold them.
How do I get my results?
Most laboratory results are back the same working day and are read to you by the doctor who ordered them, not posted. Imaging takes up to two days.
Can you send my records to another hospital?
With your written consent, the same week. We would rather do that than have a colleague repeat a test you have already had.
Still not answered?
The switchboard is on +233 30 274 1200 between 07:00 and 19:00 on weekdays, and somebody is on the emergency line at every other hour. There is no phone tree.
Accident & Emergency
Open every hour of every day, including the ones nobody plans for
Emergency line +233 30 274 1999. Ambulances dispatched from 14 Nii Nortei Nyanchi Street, Dzorwulu, Accra. If you can walk in, walk in — a triage nurse sees everyone at the door.
