Accident & Emergency is open 24 hours. Walk in, or call ahead on 030 274 1999.
Areas of care
Twelve departments, and a corridor between all of them
Everything below happens in one building in Dzorwulu, on one record. That is the entire point of a general hospital, and it is easy to lose.
Every department
From the cardiology clinic to the dispensary that stays open
Cardiology
Echocardiography, ECG and Holter monitoring, with two consultant cardiologists holding clinic five days a week.
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Obstetrics & Gynaecology
Antenatal care from booking to delivery, a four-bed labour suite and a theatre on the same corridor.
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General Surgery
Day-case and inpatient surgery in two theatres, including laparoscopic hernia and gallbladder repair.
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Paediatrics
A children's ward with its own play area, and a paediatrician on call through the night.
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Orthopaedics
Fracture clinic, joint injections and arthroscopy, with digital X-ray in the same building.
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Ophthalmology
Refraction, glaucoma screening and cataract surgery, with a two-week wait rather than a two-month one.
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Internal Medicine
Diabetes, hypertension and thyroid clinics run by the physician who will still be there next year.
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Accident & Emergency
Open every hour of every day, with resuscitation bays, an ambulance crew and a triage nurse at the door.
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Diagnostics & Laboratory
Haematology, chemistry and microbiology in house — most results the same working day.
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Physiotherapy
Post-operative rehabilitation, sports injury and back care, in a gym rather than a cubicle.
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Pharmacy
Dispensing on site until midnight, and a pharmacist who will go through the box with you.
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Dental Care
Scaling and polishing, fillings, extractions and root canal treatment by appointment.
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What a visit looks like
Four steps, and none of them a queue
Arrive and register
The desk is straight ahead of the main doors. Bring your ID, and your NHIS or insurance card if you have one.
Observations
A nurse takes your blood pressure, temperature and weight, and asks what has brought you in. Five minutes.
See the consultant
Twenty minutes as standard, not eight. If you need an investigation, it is ordered while you are still in the room.
Pharmacy and next steps
Prescriptions are dispensed on site, and any follow-up is booked before you go — not left for you to chase.
Accident & Emergency
Open every hour, and triaged by a nurse at the door
Four resuscitation bays, two ambulances of our own and a doctor awake in the department at three in the morning. Nobody at Hope is asked to wait in a corridor for a bed that does not exist.
Patients are seen in order of how unwell they are rather than order of arrival, which is why a triage nurse meets everyone at the door. If you are turned around inside twenty minutes, that is the system working.
Talk to a doctor in under an hour
Hope Direct puts you in front of one of our physicians by video, seven days a week, from wherever you are.
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A pharmacy that stays open till midnight
Dispensing on site until midnight, and a pharmacist who will take the box apart with you before you leave.
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Bloods taken today, read the same day
Our own laboratory, in our own building. Most results reach your doctor before the clinic closes.
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Hope Direct
A doctor on your screen, before you get in the car
Not every problem needs a waiting room. Book a video consultation and one of our physicians will call you back the same day — and if you do need to come in, they will already have booked the clinic.
Median callback
41 minutes, seven days a week
Accident & Emergency
Open every hour of every day, including the ones nobody plans for
Emergency line +233 30 274 1999. Ambulances dispatched from 14 Nii Nortei Nyanchi Street, Dzorwulu, Accra. If you can walk in, walk in — a triage nurse sees everyone at the door.
