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Delivery is free over GH₵ 400, collection from any shop is always free, and you have thirty days to change your mind about any of it.

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After you pay

Three things, in this order

01

We confirm within the hour

During shop hours, by WhatsApp or email, whichever you gave us. If something is out of stock you hear it from a person, not from a refund appearing three days later.

02

You send the prescription

Only if you are having lenses fitted. A photograph of the script is enough. If it is more than two years old we will say so before we cut anything.

03

It arrives, or you collect it

Next working day for a frame on its own, three to five with lenses. Collection from any of the nine shops is free and usually faster.

Questions

The questions people ask at this point

How long does an order take?

Frames without lenses leave the shop the next working day. Frames with single vision take three working days, progressives five. If we are waiting on a lens we will say so before you pay, not after.

What if the fit is wrong when it arrives?

Bring it into any shop and we will adjust it while you wait, for as long as you own it, at no charge. If it is the wrong frame rather than the wrong fit, you have thirty days to exchange it.

Do you deliver outside Accra?

Yes, anywhere in Ghana, by courier, and it is free over GH₵ 400. Outside Ghana we ship to Nigeria, Côte d'Ivoire and Togo at cost, and lens work adds two days.

Can I return a sale frame?

Yes, on the same terms as everything else. Thirty days, unworn, with the case. Sale frames are last season's colours, not seconds.

Free delivery over GH₵ 400 // Thirty-day exchanges // Adjustments free for life // Nine shops across Ghana //