Appointments
Booking an appointment
Same-day slots hold open until four every afternoon, consultant clinics book about a week ahead, and nobody here needs a referral letter to see you.
Do not book an emergency
Chest pain, difficulty breathing, heavy bleeding, a child who will not wake properly — come straight in, at any hour, or ring the emergency line on the way.
Three ways in
However you would rather do it
Telephone
+233 30 274 1180Reception answers from 07:00 to 20:00 on weekdays and 08:00 to 17:00 on Saturdays. This is the fastest route and the one that gets you a same-day slot.
Answered within one working day. Best for a routine review, a repeat prescription or anything where you want the reply in writing.
Walk in
12 Nortei Ababio LoopOutpatients keeps slots open for people who simply arrive. Expect to wait behind whoever booked, unless it is urgent — in which case say so at the desk.
Appointments
Book an appointment
Tell us what it is about
A department, or just what has been happening. Reception will put you with the right clinic.
Pick a time that works
Same-day slots hold open until 16:00 each afternoon. Consultant clinics book about a week ahead.
Come in with your card
Photo ID and your insurance card. Nothing else — we will already have your notes open.
FAQ
Have some questions?
What are your regular office hours?
Outpatients run from 07:00 to 20:00 Monday to Friday and 08:00 to 17:00 on Saturdays. The emergency room, the ward and the pharmacy are open around the clock, every day of the year including public holidays.
Do I need a referral to see a specialist?
No. You can book any of our consultant clinics directly. If you have been referred by another hospital, bring the letter and any films or results with you — it saves repeating tests you have already had.
Which insurance schemes do you accept?
NHIS, Nationwide Medical Insurance, Acacia Health, GLICO Healthcare, Apex Health and Premier Health, plus most corporate schemes. Bring your card and a photo ID and reception will do the rest.
What should I bring to a first appointment?
A photo ID, your insurance card if you have one, and whatever medicines you are currently taking — the boxes rather than a list, because the dose matters and the box has it printed on the side.
Before you come
What to bring with you
A photo ID — Ghana Card, passport or driving licence
Your insurance card, if a scheme is paying
The boxes of any medicine you are taking, not a list
Letters, films or results from anywhere else you have been seen
For a child: the weighing card and immunisation record
If you cannot come
Tell us and there is no charge
Ring before the morning of the appointment and we will move it, free, as many times as you need to. A slot given back at nine in the morning is a slot somebody else gets that afternoon — which is the whole reason we ask.
Consultant clinics carry a fee for a second missed appointment with no notice. It is the only charge on this site that exists to change behaviour rather than to cover a cost, and reception will waive it if you tell them why.
Give us a call
+233 30 274 1180Send us a message
care@mercy.com.ghVisit our location
12 Nortei Ababio LoopSomething you have been meaning to get looked at?
Same-day slots hold open until four every afternoon.
