Patient stories
What our patients say
Collected after admissions and consultant clinics over the last two years, and printed as they were written.
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I had been putting off the diabetes review for two years, mostly because of what the waiting used to be like at the last place. They gave me a Tuesday morning, the bloods came back before I left the building, and Dr Boateng drew me a chart of the last three years on the back of a form. I have kept it. It is on the fridge.
Ama Boakye, Osu
A patient since 2014
My son came off his bicycle at nine at night. We drove here because it was closest and I did not expect anybody to be there. There was a doctor on the floor, we were stitched and out inside an hour, and somebody rang the following morning to ask how he had slept. That call is why we moved the whole family across.
Kwame Antwi, Cantonments
A patient since 2019
Both my children were born here, seven years apart. What I tell people is that the same midwife saw me through all nine months, both times — you are not sitting there explaining yourself again to somebody new at every visit. She still asks after them when I come in for anything at all.
Esi Dartey, Dzorwulu
A patient since 2011
I came in with what I was sure was nothing and left with a cardiology appointment for the Friday. Dr Osei-Tutu put the echo on the screen and pointed at the thing rather than reading me the report. I have never once been made to feel that a question was slowing anybody down.
Abena Owusu-Ansah, East Legon
A patient since 2021
I have been coming since the year after it opened, when it was two rooms and Dr Osei-Bonsu did everything himself. It is three floors now and eighty-odd people, and the surprising thing is that it still feels the same when you walk in. That is not an accident. Somebody has worked at that.
Mr Mensah Quaye, Airport Residential
A patient since 1999
The thing I did not expect was the billing. They told me what the day surgery would cost before I agreed to it, in writing, and the invoice afterwards was that figure. Not near it. It. After what I had been through at another hospital that was almost more reassuring than the operation.
Akua Boadi, Roman Ridge
A patient since 2023
We ask everybody
A short message goes out after every admission and every consultant clinic. About a third of people reply, which is a good deal better than most, and we read all of them.
We print the bad ones too
Not on this page — on a board in the outpatient corridor, with what we did about each one written underneath. It has been up since 2019 and it is the most-read thing in the building.
Ninety-six per cent
Of the 2,140 people who replied last year, that is the proportion who said they would send a member of their family here. The figure we watch is the other four.
26
Years caring for Accra
84
Clinicians and staff
41
Thousand visits a year
8
Specialist departments
96
Per cent would recommend us
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