Patient Stories
What being on our list actually looks like, told by the people it happened to.
Mother & Child
Two pregnancies, one folder
Ama booked her first antenatal appointment in 2019 and her second in 2024. Both are in the same record, which is why the second was managed differently from the first week — and why nobody had to ask her what happened last time.
“I have been coming here since my first pregnancy. What keeps me is that Dr. Owusu remembers what we discussed last time without opening the folder, and she tells you the truth even when it is not the answer you wanted.”
Ama Serwaa
Patient · Osu
Emergency Care
A Sunday evening in the emergency room
Kofi's father arrived unresponsive at 7.40pm and was on a monitor by 7.48. He was transferred to a teaching hospital the following morning with a full set of notes and a doctor's phone number, and came back here for every review afterwards.
“My father collapsed on a Sunday evening. They had him on a bed and on a monitor in under ten minutes, and somebody stayed with my mother the whole time and explained what was happening. I will not forget it.”
Kofi Adjei
Patient's son · Adenta
Preventive Care
A screening that changed a number
Esi came in for a routine annual screen with no symptoms. Two results came back outside the range, and a change of medication and four follow-ups brought both back within it inside a year.
“I booked a screening expecting to lose a whole Saturday to it. Bloods at nine, results by noon, and the doctor called me himself to go through the two numbers that were off. That is not how this normally goes.”
Esi Bonsu
Patient · Spintex
The four numbers we publish
Taken from the record system for the last twelve months and updated each quarter, including the quarters they go the wrong way.
14 min
median wait for a booked appointment
81%
of visits are with the patient's own doctor
Same day
for routine laboratory panels
98%
would recommend us to their family
Patient perspectives
Three of the notes left at reception, printed as they were written.
I have been coming here since my first pregnancy. What keeps me is that Dr. Owusu remembers what we discussed last time without opening the folder, and she tells you the truth even when it is not the answer you wanted.
Ama Serwaa
Patient · Osu
Tell us how it went
Every note left at reception is read on the Monday morning, including the ones that are not compliments.
