Questions
Referrals, waiting, paying, records and what happens when something goes wrong.
Ring the appointments lineQuestions
The things people actually ring to ask
Coming in
4 questions
Do I need a referral letter?
Not for the general clinic, a health screen, a scan or the emergency department. Specialist clinics prefer one because it saves repeating tests, but we will see you without it.
How long will I wait?
Median time from arrival to first clinician in the emergency department is eleven minutes. Booked clinics run to time about eight days in ten; when they do not, somebody at the desk tells you how far behind we are rather than leaving you to guess.
What should I bring?
Your NHIS or scheme card, any medicines you are currently taking — the boxes, not a list — and a referral letter if you have one. Arrive fifteen minutes early for registration and observations.
When can I visit somebody on a ward?
11am to 1pm and 4pm to 8pm, two visitors at a time. The neonatal unit is open to parents at any hour, including overnight, and always will be.
Paying
3 questions
Do you accept NHIS?
Yes. We are an accredited facility: the general clinic, essential medicines and most emergency care are covered in full. Specialist clinics and imaging carry the top-up published on the fees page.
Will I know the cost in advance?
Anything beyond a consultation gets a written estimate before it is booked. If the clinical picture changes mid-treatment we stop and ask before going further — there is no such thing here as finding out on the invoice.
Can I pay in instalments?
Maternity packages and planned surgery can be spread across instalments at no extra cost. Ask at the desk; it takes about ten minutes to arrange and does not involve a credit check.
Your care
4 questions
Will I see the same doctor each time?
If you are on a long-term treatment plan, yes — named-doctor continuity is the default for hypertension, diabetes, antenatal care and anything surgical. For one-off visits you see whoever is in the clinic that day.
Can I have a copy of my records?
Yes, and you do not have to say why. Ask at reception or write to records@anchor.com.gh; we have five working days to produce them and usually take two.
Will students be present?
This is a teaching hospital, so you may be asked whether a resident can sit in. You can say no, and nothing about your care changes if you do.
What if I want a second opinion?
Ask. We will copy your notes and imaging to whoever you choose, inside this hospital or outside it, without a conversation about loyalty. A doctor who discourages a second opinion is telling you something.
When it goes wrong
2 questions
How do I complain?
Ask for the duty manager while you are still in the building, or write to the medical director at complaints@anchor.com.gh. Every complaint is acknowledged within two working days and answered in writing within fifteen.
Do you publish when things go wrong?
Yes. Infection rates, readmissions, waiting times and mortality go up every quarter, unedited, including the quarters that do not flatter us. Every death is discussed at the Friday meeting in front of everybody who was involved.
Still not answered?
Ring the appointments line on +233 30 274 8800 between 7am and 7pm and a person answers — not a menu. Outside those hours the emergency department takes clinical calls on +233 30 274 8811.
Written questions to hello@anchor.com.gh are answered within one working day.
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