FAQ
The twelve questions we get asked every week.
Answered the way the estimator would answer them on the phone: the number first, then the caveat. Anything not here, ring and ask.
Ask us something elseBefore we start
Getting a price
How long does an estimate take?
Five working days from the site visit for a build we can measure off drawings, and ten if the scope still has to be written. Both are free.
Do I need drawings before I call you?
No. We do design–build, so we can take a sketch, a plot and a budget and produce the drawings ourselves — through architects we work with regularly.
Will you look at a plot I have not bought yet?
Yes, and it is the cheapest hour you will spend. Access, slope, founding conditions and the distance to a mains connection change a price more than anything on the drawings.
Is there a job too small for you?
Below about GHS 400,000 we are the wrong firm — our overheads make us expensive for a bathroom. We will usually name two people who are not.
On site
While the work is happening
Can I visit the site whenever I like?
With a helmet, boots and twenty minutes' notice, yes. The notice is so the foreman can walk with you rather than because we are hiding anything.
How will I know what is happening?
A weekly look-ahead by email every Friday with photographs, the fortnight's plan, and anything that has moved. If something has gone wrong you will hear it that day, not on the Friday.
What happens when I change my mind?
You get a priced variation before it is built, never after. Changes before the frame is up are usually cheap; changes after the services are in rarely are.
What happens if you are late?
Liquidated damages are in every contract we sign, at a rate agreed before we start. We have paid them twice in thirty-two years and would rather tell you that than pretend otherwise.
After hand-over
Warranty and defects
What does the ten-year warranty actually cover?
Structure: foundations, frame, slabs and roof structure. Finishes carry twelve months, and manufactured items carry whatever the manufacturer gives, which we hand over in writing.
How does the defects period work?
Six months from practical completion. We hold a joint inspection at the start and at the end, and the five per cent retention is released after the second one.
What do I get at hand-over?
As-built drawings, O&M manuals, test certificates, the permit file and every warranty document, as a bound set and as a folder of PDFs.
Will you come back in year four?
Yes, and we would rather you rang us than a stranger — we still have the drawings, and we know what is behind the wall.
Contact us
Talk to our project team.
Ring, write or send the drawings. Somebody who has actually run a site will answer, and you will have a written response inside one working day.
Call the office
+233 30 274 1180
Email the team
build@mason.com
Site line, out of hours
+233 24 411 9020
Mon–Fri, 7:00–17:30
Head office
Sat, 8:00–13:00
Site visits
What to send us
Four things let us price a job properly rather than guess at it. If you only have one of them, send that one.
The plot, and whether you already hold the indenture
Drawings or a sketch — anything is better than nothing
The date you need the building working by
A budget range, even a wide one
Drawings stay with us. We do not share a client's documents.
Accra — head office
18 Spintex Road, Baatsona
Tema — joinery shop
Heavy Industrial Area
Kumasi — regional yard
Asokwa
Ready to build?
On-time, code-compliant construction starts here.
Priced estimate inside five working days · Licensed & insured · Ten-year structural warranty
5 working days
To a priced estimate
10 years
Structural warranty
