Parent Stories
What Families Say After They Go Home
Three stories at length, and the quotes we put on the front page — all of them published with permission.
Parent Stories
What Families Say After They Go Home
My daughter was admitted at two in the morning and somebody rang me at six to say exactly what had happened and what would happen next. Nobody had ever done that before.
Adzo Fiadzo
Adenta, Accra
They let me stay in the room the whole night. The nurse explained the monitor to me twice without once making me feel stupid for asking.
Esi Amponsah
Tema
Dr Quarshie told me what she did not know as clearly as what she did. I have never been so reassured by somebody admitting the limits of a test.
Nii Armah Tetteh
East Legon, Accra
“Somebody rang me at six in the morning, and nobody had ever done that before.”
Selorm was admitted at two with a temperature nobody could bring down. I went home at four because I had another child asleep at my sister's. At six the ward sister rang — not to tell me to come, just to say what had happened in those two hours and what the plan was for the morning. I have been in four hospitals with these children. Nobody has ever rung me before they had to.
Adzo Fiadzo
“The nurse explained the monitor to me twice without making me feel stupid.”
Kwabena was in the neonatal unit for nineteen days. There is a bed beside every cot, so I never left the building. The first night I asked what the numbers on the monitor meant and the nurse explained all of it. The second night I asked again, because I had not taken any of it in the first time, and she explained it all over again exactly as patiently. That is the whole review, really.
Esi Amponsah
“She told me what she did not know as clearly as what she did.”
We had been to three places about Naa Koshie's seizures and each of them gave us a different certainty. Dr Quarshie went through the EEG with me and told me plainly which parts of it were clear and which parts were not, and what she would do about the second kind. I have never been so reassured by somebody admitting the limits of a test. We have been with her three years.
Nii Armah Tetteh
Our Promise
Four Things We Will Not Compromise On
Open Every Hour
A consultant paediatrician physically present from eight in the morning until midnight, and on call in the building overnight. Every night.
One Team, One File
Three specialities in one morning rather than three appointments in three months — and one set of notes that all of them write in.
Parents Stay
A parent bed beside every cot on every ward. Nobody has ever been asked to leave their child here at visiting time.
Said Plainly
Every result explained in words you can repeat to somebody else, and written down before you go home. Acronyms are our problem, not yours.
Always Within Reach
Paediatric Care That's Always Within Reach
Book a consultation, speak with our team, or head to us in an emergency. Our support is responsive, informed and continuous — and somebody answers the phone at three in the morning.
