Getting seen
Three ways in, and one of them is simply walking through the door
Outpatients runs Monday to Saturday, 7am to 7pm. We hold same-day slots back every morning, so if you woke up unwell today there is usually room today.
Telephone
The switchboard answers between 7am and 7pm, six days a week. Ask for the clinic you need by name.
+233 36 202 8140
Call the hospital
Send the department, a daytime number and a sentence about what is wrong. Somebody replies the same working day.
appointments@vale.com.gh
Send an e-mail
Walk in
We keep same-day slots open every morning for people who woke up unwell rather than people who planned ahead.
14 Civic Centre Road, Bankoe, Ho, Volta Region
Find the hospital
If it is an emergency, do not book. Come straight in.
The emergency entrance is on the Civic Centre side and it is open every hour of every day. Do not wait for a callback, and do not stop at the desk to arrange payment first.
+233 24 418 6207
Before you come
Four things worth bringing
None of these are compulsory and none of them will get you turned away. They just make the difference between one visit and two.
Your NHIS card
And a valid photo ID. Without both, the visit is a cash one.
Every medicine you take
The boxes, not a list from memory. Including the ones from the chemist.
Old results and discharge notes
Anything from another hospital, however out of date it looks to you.
Somebody with you
If you might be admitted, or if you would rather not hear it alone.
Before you come in
Answers to the questions we get asked
If the answer you need is not here, call the switchboard and ask. Somebody will find out rather than guess.
Do you take NHIS?
Yes. The hospital is NHIS accredited for outpatient consultations, admissions, deliveries and most laboratory work. Bring your card and a valid ID. Anything the scheme does not cover is quoted to you in writing before it starts — there are no bills here that arrive as a surprise.
How do I book an appointment?
Call +233 36 202 8140 between 7am and 7pm, send a note to appointments@vale.com.gh, or walk in. Outpatients runs six days a week and we keep same-day slots open every morning for people who woke up unwell rather than people who planned ahead.
What happens if it is an emergency?
Come straight in, at any hour — the emergency entrance is on the Civic Centre side and there is a doctor on site every hour of the day and night. If you need an ambulance, call +233 24 418 6207. Do not wait for a callback and do not stop to arrange payment first.
Can I ask for a particular doctor?
Yes, and we would rather you did. Continuity is most of what makes a chronic condition manageable, so we try to give every regular patient the same doctor at every visit. Tell reception the name when you book and they will work around the clinic list.
There is a bed, and there is a doctor
Outpatients runs Monday to Saturday, 7am to 7pm. Emergency is open every hour of every day — including the ones nobody plans for.
Vale