Finding us
Civic Centre Road, Bankoe, Ho
Eleven minutes from the lorry park and five from the Civic Centre. If you are coming by trotro, ask for the Bankoe junction and walk two hundred metres up the hill — the sign is on the left.
The hospital
14 Civic Centre Road, Bankoe, Ho, Volta Region
The main entrance is on Civic Centre Road. Outpatients is the first door on the left; emergency is round the side and signed.
Open in maps
Switchboard
+233 36 202 8140
Answered 7am to 7pm, Monday to Saturday. Ask for a clinic or a ward by name and you will be put through.
Call the hospital
hello@vale.com.gh
Appointments go to appointments@vale.com.gh. Everything else — records, accounts, complaints — comes here and is read by a person.
Send an e-mail
By post
P.O. Box HP 218, Ho
For records requests and anything that needs a signature. Allow three working days from the postmark.
Records and requests
Emergency, every hour of every day
+233 24 418 6207
For an ambulance, or to tell the department you are on your way. It rings on the ward, not at a call centre.
Opening hours
When each door is open
Holidays included. The only thing that changes on a public holiday is that outpatients runs a half day — emergency does not notice them at all.
Outpatients
Monday to Saturday, 7am – 7pm
Emergency
Open, always
Ward visiting
10am – 12pm and 4pm – 7pm
Pharmacy
Monday to Saturday, 7am – 9pm
Laboratory
7am – 10pm, on call overnight
Before you come in
Answers to the questions we get asked
If the answer you need is not here, call the switchboard and ask. Somebody will find out rather than guess.
How do I book an appointment?
Call +233 36 202 8140 between 7am and 7pm, send a note to appointments@vale.com.gh, or walk in. Outpatients runs six days a week and we keep same-day slots open every morning for people who woke up unwell rather than people who planned ahead.
What happens if it is an emergency?
Come straight in, at any hour — the emergency entrance is on the Civic Centre side and there is a doctor on site every hour of the day and night. If you need an ambulance, call +233 24 418 6207. Do not wait for a callback and do not stop to arrange payment first.
Can I ask for a particular doctor?
Yes, and we would rather you did. Continuity is most of what makes a chronic condition manageable, so we try to give every regular patient the same doctor at every visit. Tell reception the name when you book and they will work around the clinic list.
Do you admit children?
We do. The paediatric ward has fourteen beds and a parent stays with every child under twelve — there is a bed beside the cot, not a chair in the corridor. Immunisations and the child welfare clinic run on Tuesdays and Fridays.
Ready when you are
Vale