Before you come in
The eight things people telephone to ask
If what you need is not here, call the switchboard and ask anyway. Somebody will go and find out rather than guess at it, which occasionally takes a few minutes and is always worth them.
Book an appointmentBefore you come in
Answers to the questions we get asked
If the answer you need is not here, call the switchboard and ask. Somebody will find out rather than guess.
Do you take NHIS?
Yes. The hospital is NHIS accredited for outpatient consultations, admissions, deliveries and most laboratory work. Bring your card and a valid ID. Anything the scheme does not cover is quoted to you in writing before it starts — there are no bills here that arrive as a surprise.
How do I book an appointment?
Call +233 36 202 8140 between 7am and 7pm, send a note to appointments@vale.com.gh, or walk in. Outpatients runs six days a week and we keep same-day slots open every morning for people who woke up unwell rather than people who planned ahead.
What happens if it is an emergency?
Come straight in, at any hour — the emergency entrance is on the Civic Centre side and there is a doctor on site every hour of the day and night. If you need an ambulance, call +233 24 418 6207. Do not wait for a callback and do not stop to arrange payment first.
Can I ask for a particular doctor?
Yes, and we would rather you did. Continuity is most of what makes a chronic condition manageable, so we try to give every regular patient the same doctor at every visit. Tell reception the name when you book and they will work around the clinic list.
Do you admit children?
We do. The paediatric ward has fourteen beds and a parent stays with every child under twelve — there is a bed beside the cot, not a chair in the corridor. Immunisations and the child welfare clinic run on Tuesdays and Fridays.
How long do results take?
Most bloods, malaria and typhoid screens are back the same day, because the laboratory is in this building rather than in Accra. Ultrasound is reported by the end of the clinic. Anything sent away is chased by the ward, and somebody calls you either way.
When can I visit somebody on the ward?
Visiting is 10am to 12pm and 4pm to 7pm, and one person may stay overnight with any patient who wants them there. We do not enforce the afternoon hours on the maternity ward, for reasons anybody who has had a baby will understand.
Can I get a copy of my records?
Yes. Ask at reception or write to us and we will have your file copied within three working days, at no charge. If you are transferring care to another hospital we will send a summary directly to them as well, so nothing depends on you carrying it.
Ready when you are
There is a bed, and there is a doctor
Outpatients runs Monday to Saturday, 7am to 7pm. Emergency is open every hour of every day — including the ones nobody plans for.
Vale