Reviews

Nine hundred people have told us how it went

Nine hundred and forty since 2018, left on a card at a counter or sent back a fortnight after a parcel arrived. Five of them in full below, and how every one of them was collected at the foot of the page.

940

Reviews since 2018

Left on a card at a counter, or by email a fortnight after a parcel arrived.

4.8

The average, out of five

Eight hundred and twelve left the full five. Thirty-one left one or two.

71

%

Ordered a second time

Inside a year of a first order. A refill bought at a counter counts.

A Black woman with honey blonde braids pinned into a high bun, both hands raised to her neck, against a plain warm grey ground

The hibiscus mist is the only thing in my bag that survives an hour in Accra traffic.

Ama Serwaa, Osu

A young Black man with a short afro and a small gold stud earring, looking back over his bare shoulder against a plain white ground

I have worn the SPF every day since March and it has never once left me grey.

Kwabena Mensah, East Legon

Six weeks of the night oil and the marks from last harmattan have gone quiet.

Efua Boateng, Tema

A Black woman with closely cropped hair and small gold earrings looking up and away, bare shoulders against a dark charcoal ground

The milk cleanser takes a whole face of sunscreen off and my skin still does not feel tight.

Nana Adjei, Kumasi

A Black woman with a full afro and gold hoop earrings pressing a fingertip of white cream into her chin, a small amber jar in her other hand, against a plain pale wall

The baobab butter reached Takoradi the day after I ordered it, and my legs stopped ashing inside a fortnight.

Yaa Owusu, Takoradi

Where these came from

Every review on this page was left by somebody with an order number. Rather more than half were written on a card at the counter in Osu, Labone or Kumasi. The rest came back from the email we send a fortnight after a parcel lands, which is long enough for a jar to have been used and short enough to still remember it arriving.

Nobody has ever been paid for one, and nothing has been sent free in exchange for one. We do not run a sampling programme and we have never asked anybody to write about us.

Four of the nine hundred and forty have been edited, all four for the same reason: they named a member of staff and we took the name out. Nothing else has been shortened, corrected or taken down, including the thirty-one that gave us one or two stars.

Your turn

Tell us how it went

Write to hello@balm.com.gh with your order number, or say it on WhatsApp on +233 24 431 7702. It goes up as you wrote it, or it does not go up at all.

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