15% off your first order, and free delivery in Accra over GH₵ 300
Contact
Call the shop and the shop answers
The telephone is on the counter in Osu and somebody standing at it picks it up. Ring 030 273 4180, send a WhatsApp, write to hello@balm.com.gh, or walk in at 12 Lokko Road.
Telephone
030 273 4180
It rings at the till in Osu, and whoever picks it up is standing in front of the shelf. If it rings out we are with somebody at the counter, so give it ten minutes and ring again.
Ring the counter
+233 24 431 7702
Send a photograph taken in daylight and a sentence about what your skin is doing by four in the afternoon. On a weekday it is usually answered inside the hour.
Open WhatsApp
hello@balm.com.gh
Orders, refunds, wholesale, and anything that needs a receipt attached to it. Answered inside one working day, and signed by the person who answered it.
Write to us
The counter
12 Lokko Road, Osu
Open seven days. Bring whatever you are already using, in the jar, and somebody will tell you which two of them are worth keeping.
All three counters
Who answers
Three people, and all three have worked the till
There is no call centre and there is no ticket number. The telephone sits on the counter in Osu, so the person who picks it up can walk to the shelf and look while you are still talking.
Founder, and on the counter most Saturdays
Yaa Owusu
She trained as a pharmacist and dispensed in Osu for nine years, so anything about what is actually in a bottle ends up with her.
Osu counter, since 2019
Kojo Danso
Weekday mornings are his. He knows what is on the shelf this week, which is not always the same as what the website says is in stock.
Orders and deliveries
Abena Nyarko
She books the riders and the buses, and she will tell you plainly whether a box is going to reach Kumasi before Friday.
Opening hours
When somebody is actually there
Three counters and one telephone line, and none of them keeps the same Sunday.
Balm Osu
12 Lokko Road, Osu, Accra
Monday to Saturday, nine to seven
Sunday, nine to five
Balm Labone
8 Boundary Road, Labone, Accra
Monday to Saturday, ten to eight
Sunday, ten to six
Balm Kumasi
6 Bank Road, Adum, Kumasi
Monday to Saturday, nine to six
Sunday, eleven to five
The telephone
030 273 4180
Monday to Saturday, nine to seven
Sunday, nine to five
WhatsApp is read until nine at night, every day
On a public holiday Osu opens and the other two do not, and no rider goes out. Anything ordered over GH₵ 300 still travels free on the next working day.
Before you ask
Questions that arrive by telephone
The five we answer most often, on the phone and across the counter in Osu. The rest, including refills and wholesale, are on the questions page.
Read every question How long does delivery take?
Accra and Tema go out the same day if the order is in before two, by rider, and you get his number. Kumasi and Takoradi are next day by bus, Tamale is two days, and the waybill number comes to you by SMS the moment the box leaves us. Delivery is free anywhere in Ghana over GH₵ 300.
Can I pay on delivery?
In Accra and Tema, yes: pay the rider by mobile money or in cash once the box is in your hands. Outside those two the bus company needs the order settled before it goes on, so it is mobile money or card first. Nothing is stored on our side either way.
Does the SPF leave a white cast on deep skin?
No, and it is the one product we reformulated three times to be able to say that. It goes on white and it is gone in about thirty seconds on every depth of skin we have tested it on, which is all of them, in daylight, on the shop floor. Come to Osu and put it on your own jaw before you buy it.
Can I return a jar I have already opened?
Within thirty days, opened or not. Skincare has to be used before anyone can judge it, and a jar somebody was afraid to open is no use to us or to them. Bring it to Osu or hand it back to the rider, and the refund goes to the account you paid from within three working days.
Is any of it safe to use while pregnant?
Most of it, and we would rather you asked than guessed. The cleanser, the mist, the shea cream, the baobab butter and the SPF are the ones we hand people without hesitating. For the three serums, take the ingredient list to your midwife or your doctor first, and ring 030 273 4180 if you would like somebody to read it out to you.
