15% off your first order, and free delivery in Accra over GH₵ 300
Stores
Three counters you can walk into
Osu since 2018, Labone since 2021 and Adum in Kumasi since 2024. The whole range is on the shelf in all three, and you can put any of it on the back of your hand before you decide.
Osu · flagship, since 2018
Balm Osu
Everything we make is on the shelf here, including the two things we only make twice a year, and the consultation room is the door behind the till.
Address
12 Lokko Road
Osu, Accra
Open
Monday to Saturday, nine to seven
Sunday, nine to five
Telephone
Labone · since 2021
Balm Labone
The quiet one, and the other counter that refills an empty jar while you wait at thirty per cent off the shelf price.
Address
8 Boundary Road
Labone, Accra
Open
Monday to Saturday, ten to eight
Sunday, ten to six
Telephone
Kumasi · since 2024
Balm Kumasi
Order online before noon and it is on this counter the next afternoon, which beats a rider looking for a house nobody is in.
Address
6 Bank Road
Adum, Kumasi
Open
Monday to Saturday, nine to six
Sunday, eleven to five
Telephone
Skin consultation
Fifteen minutes, free, at any of the three
Somebody looks at your skin in daylight, asks what you are already using and writes an order down on a card. It costs nothing and it does not oblige you to buy anything, including on the day. Book it on WhatsApp and the slot is held for you; walk in and we fit you in when the counter is quiet, which in Osu is most mornings before eleven.
Free delivery over GH₵ 300
Accra same day if the order is in before noon, Kumasi and Takoradi next day.
Pay on delivery
Momo, card or cash at the door. Nothing leaves the shop before you have seen it.
Thirty days to change your mind
Opened is fine. Skincare that does not suit you is not a thing you should be stuck with.
Tested on deep skin first
Every formula goes to a panel in Accra before it goes anywhere near a shelf.
Before you ask
Questions about the counters
The five we answer most often, on the phone and across the counter in Osu. The rest, including refills and wholesale, are on the questions page.
Read every question How long does delivery take?
Accra and Tema go out the same day if the order is in before two, by rider, and you get his number. Kumasi and Takoradi are next day by bus, Tamale is two days, and the waybill number comes to you by SMS the moment the box leaves us. Delivery is free anywhere in Ghana over GH₵ 300.
Can I pay on delivery?
In Accra and Tema, yes: pay the rider by mobile money or in cash once the box is in your hands. Outside those two the bus company needs the order settled before it goes on, so it is mobile money or card first. Nothing is stored on our side either way.
Does the SPF leave a white cast on deep skin?
No, and it is the one product we reformulated three times to be able to say that. It goes on white and it is gone in about thirty seconds on every depth of skin we have tested it on, which is all of them, in daylight, on the shop floor. Come to Osu and put it on your own jaw before you buy it.
Can I return a jar I have already opened?
Within thirty days, opened or not. Skincare has to be used before anyone can judge it, and a jar somebody was afraid to open is no use to us or to them. Bring it to Osu or hand it back to the rider, and the refund goes to the account you paid from within three working days.
Is any of it safe to use while pregnant?
Most of it, and we would rather you asked than guessed. The cleanser, the mist, the shea cream, the baobab butter and the SPF are the ones we hand people without hesitating. For the three serums, take the ingredient list to your midwife or your doctor first, and ring 030 273 4180 if you would like somebody to read it out to you.
Before you set off
Come and try it on the back of your hand
Osu opens at nine, Labone at ten, Kumasi at nine on weekdays and eleven on Sunday.
