Common questions
Ask us anything
The ten questions we are asked most, answered at the length they deserve rather than in a sentence each.
Request a serviceThe usual six
What people ring to ask
How quickly can somebody come out?
A call before eleven in the morning is usually seen the same day for anything urgent — no water, no power, a door that will not lock. Ordinary jobs are booked within two working days, and you get a two-hour window rather than 'sometime Thursday'.
Do you charge to come and quote?
No, for anything inside Greater Accra. We look, we measure, and you get a written price by e-mail the same day. Nothing is done on the visit unless you ask us to, in which case the call-out is folded into the job.
Which areas do you cover?
Everywhere inside the Accra–Tema stretch: East Legon, Spintex, Airport, Cantonments, Osu, Labone, Adenta, Madina, Tema and the estates along the motorway. Further out we still come, with a travel charge quoted up front.
Is the work guaranteed?
Twelve months on labour for everything we repair or install, and the manufacturer's own cover on any part we supply. If the same fault comes back inside the year we return and put it right at no charge, including the call-out.
How do I pay?
MTN or Telecel mobile money, bank transfer, or card at the van. Nothing is due until the job is finished and you have looked at it. Plan customers are invoiced monthly and never asked for anything on the day.
Do you work weekends?
Saturdays as normal, at the ordinary rate. Sundays and public holidays for emergencies only — water, power, security — at the same rate, because we have never understood why a broken lock should cost more on a Sunday.
About money
The four nobody puts on a website
Is an estimate the same as a quote?
Not here. What we send is a quote: a fixed price for a stated job. It only moves if you change what you asked for, or if we open something up and find a different job underneath — in which case you get a new quote before anybody carries on, never a bigger bill afterwards.
How do you charge for materials?
At what we paid plus fifteen per cent, itemised on the invoice with the supplier named. If you would rather buy the parts yourself we will fit them and say so on the quote — though the twelve-month guarantee then covers our labour rather than your part.
Do you take a deposit?
Only where a job needs materials ordered in — tiles, a worktop, a made-to-measure door — and then it is the cost of those materials and nothing more. Labour is never paid in advance. For anything under about two thousand cedis there is no deposit at all.
What if I am not happy with the work?
Say so before we leave, and we put it right there and then. Say so within twelve months and we come back for nothing. We have never yet needed a third position, but if we did it would be that you do not pay for the part you are unhappy with.
Something we have not answered? Ring the workshop and ask. Nobody here has ever been told to avoid a question about price.
Talk to somebody
See the difference we have made for our clients
Four hundred households and about sixty offices across Greater Accra, most of them on a standing arrangement rather than a one-off call.
“I let four flats and something breaks in one of them every fortnight. Craft took the whole lot off my hands — I forward the tenant's message and it is dealt with. I have not seen a plumber's face in two years.”
Kwesi Boateng
Landlord, East Legon
Something in the house needs doing? Tell us and we will come and look at it.
