Our history
Fifteen years, one telephone number
A short history of a firm that grew by staying the same shape: somebody turns up, tells you what is wrong, and charges what they said.
Work with usFifteen years
What changed, and when
Seven years that mattered. Every one of them is a thing a customer would have noticed rather than a thing that happened on a balance sheet.
2011
One electrician, one van
Kojo Ampofo registered the name in March and bought a Nissan Vanette in April. The first month's work was four jobs, all of them for neighbours who had been getting them free until then.
2014
Somebody to answer the phone
Efua Boakye joined to run the diary, which until then had been a notebook in the van. Within a year we were arriving inside a two-hour window for the first time, and the repeat work doubled.
2016
The workshop off Spintex Road
Two rented bays with a bench, a saw and somewhere to keep stock. It meant carrying the common parts rather than ordering them, and the proportion of jobs finished on the first visit went from about half to nearly nine in ten.
2018
Plumbing and cooling, properly
Mavis Owusu arrived with a refrigerant certificate and an opinion about how split units had been serviced in this city. Air-conditioning went from something we subcontracted to something we were known for.
2021
The first maintenance plans
Two landlords asked whether they could simply pay us monthly and stop thinking about it. Sixty-two accounts later that is a third of the business, and the part that keeps four vans on the road in a quiet January.
2024
Every job photographed
Tablets in the vans, before and after on every visit, and a written note by e-mail the same evening. It settled every argument about what had been done before it could start, which is worth more than it cost.
2026
Eleven people, eight trades
Four vans, a workshop, four hundred households and about sixty offices. Still one telephone number, and Kojo still takes the difficult fault-finding calls himself.
Craft keeps eleven tradespeople on the road across Greater Accra, doing the repairs and maintenance that are too small for a contractor and too involved for a Saturday morning.
Every job is quoted in writing before a tool comes out of the van, every tradesperson is certified and known to us by name, and everything we fit or fix is guaranteed for twelve months. If it goes wrong inside a year we come back for nothing.
15
+
Years on the tools in Accra
And one thing that has not
We still say when not to bother
The first thing Kojo did for most of those neighbours was talk them out of something. A machine not worth the part, a wall that only needed filling, a rewire that was really one loose neutral.
Fifteen years on it is written into how every tradesperson here is trained: if a smaller job will do, quote the smaller job and say why. It costs us an invoice roughly once a week and it is the entire reason four hundred households have our number saved.
See the difference we have made for our clients
Four hundred households and about sixty offices across Greater Accra, most of them on a standing arrangement rather than a one-off call.
“I let four flats and something breaks in one of them every fortnight. Craft took the whole lot off my hands — I forward the tenant's message and it is dealt with. I have not seen a plumber's face in two years.”
Kwesi Boateng
Landlord, East Legon
Something in the house needs doing? Tell us and we will come and look at it.
