Common questions

The ten things people ask most often at the desk, answered here so you do not have to.

Coming in

Questions about visiting

What happens at a first appointment?

Forty minutes. We take a history, examine every tooth, the gums, the bite and the soft tissue, and take x-rays if they will change what we do. You leave with a written plan and a figure. It costs GHS 150 whatever we find, and nothing else happens on that visit unless you are in pain.

I am genuinely frightened of dentists. Can you help?

Yes, and about a third of our new patients say the same thing. Tell reception when you book. The first visit becomes a conversation with nothing in your mouth at all, and we agree a stop signal before anything starts. Sedation is available if you would rather.

Do you see emergencies the same day?

Every day we are open. Call +233 24 431 7720 rather than emailing — we hold slots each morning and afternoon specifically for this, and they are given out on the phone.

How young do you see children?

From one year old, or whenever the first tooth arrives. The first few visits are deliberately uneventful: a ride in the chair, a count, a sticker. A child who has been five times before anything happens is a child who is not afraid at thirty.

Is there parking?

Six spaces in front of the building and more on Lagos Avenue itself. The entrance is at street level with no step, and there is a ground-floor surgery for anyone who would rather not use the stairs.

Fees and cover

Questions about paying

Will I know what it costs before you start?

Always, in writing, before anything begins. If the treatment turns out to need more work than planned we stop and talk to you first. Nobody at this practice adds to a bill while you are in the chair.

Do you take my insurance?

We bill NHIS, Nationwide, Acacia, GLICO, Cosmopolitan and Metropolitan directly. If your scheme is not one of those you pay us and we give you a receipt and treatment codes your insurer will accept.

Can I pay in instalments?

For treatment plans over GHS 3,000, yes — normally a third at the start and the rest across the appointments. Ask Belinda at reception; it is arranged in a two-minute conversation and there is no interest on it.

What if the work fails?

A filling, crown or root canal we placed that fails within twelve months is redone at our cost, provided you have kept your check-ups. We review every one of them at a year anyway, so we usually spot it before you do.

Can I get my records if I move practice?

Yes, within five working days and at no charge. Your x-rays, notes and treatment plans are yours. We would rather you left with them than left without them.

A dentist at work during a treatment at the clinic

Your smile starts here

Same-day emergency slots every day we open, and a first appointment that costs GHS 150 whatever we find.

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