Free delivery across Accra on two tubs or more
Questions
Things people ask us
Delivery, dry ice, what is actually in a tub, and what happens if the box turns up soft. Eight answers below, in the order the questions usually arrive, and three ways to reach a person if yours is not one of them.
Before you order
The eight, in the order they come up
And if the one you want is not here, ring 030 279 1140. Somebody in the shop picks it up.
Do you deliver in Accra?
Tuesday to Sunday, and the van goes out twice: once in the morning and once after lunch. Anything ordered before three catches the afternoon run and anything after it goes on the first run the next day. Two tubs or more and the delivery is free anywhere in Accra. The rider rings you when he is at the gate, so keep the phone near you.
How does it survive the traffic?
It leaves us at minus eighteen, packed hard, in an insulated box with a frozen gel pack sitting on top of the tubs. That holds for about three hours in an Accra afternoon, which covers everywhere we deliver to on the worst day of the year. Put it in the freezer as soon as it is in your hands and it will be exactly what left Osu.
Can I get dry ice for a longer trip?
Yes. Say so when you order and the box goes out packed with dry ice instead of gel, which buys about twelve hours: enough for Kumasi by road, or a flight up to Tamale. It is GH¢ 40 and it comes with a note about handling it, because dry ice will burn a bare hand and it is not a thing to guess at.
Is any of it halal?
No pork and no lard, no alcohol and no gelatine, in any of it. What is in a tub is milk, cream, sugar and whatever the flavour is named after, and the milk and the cream come from two dairies we buy from ourselves. If you would like the full ingredient sheet for a particular flavour, ring 030 279 1140 and somebody will read it out to you.
Do you make anything without dairy?
Two sorbets: the sobolo, and the mango and chilli. Both are fruit, sugar and water, churned on a machine we strip and wash before a sorbet run so nothing crosses over. The tigernut cream does have milk in it despite what the name suggests, which catches people out, so we say it twice.
Can you do a party?
About forty a month, so yes. A scoop cart with somebody serving from it, tubs on a table with the dry ice under them, or the van parked outside for a bigger crowd. What each one costs and what it includes is on the parties page, and anything over fifty people needs a week's notice.
Do you sell to restaurants and shops?
From twenty tubs a month, in five-litre catering tubs, delivered on a standing day you choose. Write to hello@sundae.com.gh and say what you serve and where you serve it, and somebody will come out to you with samples the same week.
What if it arrives soft?
Ring us and we replace it. No argument, no photographs, no form. Ice cream that has melted and been frozen again goes grainy and tastes of the freezer, and we would far rather know about it than have you eat it politely and never order again. That one is on us and not on the rider.
The cold chain
How it reaches you hard
The thing everybody asks, laid out properly instead of buried in a paragraph. Four steps, and the third one is the only one that actually matters.
01
Hardened overnight
A batch comes off the churn soft and goes straight into the cabinet at minus eighteen until morning. Ice cream packed warm is ice cream that arrives as soup, and there is no box in the world that fixes it afterwards.
02
Packed cold and packed full
Air is what warms a box, so we fill it to the lid. Order a single tub and it travels with a second frozen pack sitting where the second tub would have been, which costs us nothing and buys you an hour.
03
The pack goes on top
Cold falls. Underneath the tubs a gel pack cools the box; on top of them it cools the ice cream. It is the one thing that actually matters and it took us the better part of a year to notice.
04
Three hours, or twelve
A packed box holds about three hours in an Accra afternoon, which covers every address the van goes to. Say the word when you order and it leaves on dry ice instead, and three becomes twelve.
Still stuck
Then ask a person
Three ways to reach somebody who actually works here. All of them get you a person rather than a form, and none of them mind a question about ice cream.
By phone
030 279 1140
It rings on the counter in Osu, every day from ten in the morning until eight at night. Give it a moment on a Saturday — whoever picks it up is also serving somebody.
By email
hello@sundae.com.gh
Better for anything with a date on it: parties, catering, wholesale, and the ingredient sheet for a flavour. Answered the same day, and before lunch if the kitchen is quiet.
In person
14 Oxford Street, Osu
Come and ask across the counter, any day between eleven and ten. You will get a straighter answer than any of this, and probably a spoon of whatever is new that week.
Milk from farms we have been to
Two dairies outside Amasaman, both of which we have stood in. The milk is on our floor the next morning.
Flavours nobody else is making
Sobolo, tigernut, kelewele. Nobody was selling them as ice cream in Accra, so we started.
Churned by hand, every morning
The churn runs from five. Whatever is in the cabinet by ten was made that morning.
Enough reading
That is all eight of them. If the answer you needed was not on this page, the Osu counter is open every day from eleven until ten, and nobody behind it minds being asked.
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