1240
Reviews written since 2018
96
Per cent who say they would come back
Talked me down to the smaller one
I came in for the sixteen inch with the bigger processor. The person on the floor asked what I actually do on it, listened to the whole answer, and said the extra four thousand cedis would sit in the machine unused. I went home with the fourteen. Eight months later that was the right advice, and it cost them the sale they could have had.
Kofi Mensah · 14-inch ultrabook
Four dates, four amounts, no small print
I paid the first part at the counter and the other three over three months. Before I signed anything somebody wrote the four dates and the four amounts on the receipt and said that was the whole of it. Nothing was added afterwards. No interest, no charge for paying by mobile money, and no letter three weeks later explaining a fee.
Adjoa Boateng · Flagship 5G phone, on instalments
Four pairs, plugged in, no hurry
They took four pairs out of the boxes, plugged them in and left me with my own playlist for twenty minutes. The pair I had been reading about for weeks was not the pair I walked out with. Nobody hovered, and nobody minded that three of them went back in their boxes.
Yaw Ofori · Over-ear headphones
In at nine, mended by closing
I left it at the bench at nine in the morning and it was ready before the shop closed the same day. While I waited they handed me an old handset to put my SIM in, which no shop had ever offered me before. The price quoted at the bench was the price I paid at the counter.
Esi Aidoo · Screen repair
Kumasi before lunch
I ordered on a Thursday afternoon and had the bus and the tracking number by that evening. It was at the station in Kumasi before eleven the next morning. I have waited a full week for smaller parcels sent from shops inside the same city.
Nana Owusu · Portable speaker, delivered to Kumasi
How we collect them
Three places, and nothing taken down
Three places. Google, where anybody can leave one and nobody at Orbit can edit it. The book on the counter in Osu, which people write in on their way out and which we type up on Fridays. And a text message two weeks after every delivery, asking one question: did it turn out the way you expected.
Nothing comes down for being bad. The only reviews we remove are the ones that name a member of staff or another customer, and those come down for the person named rather than for the shop. If something went wrong and you would rather have it dealt with than posted, the number is 030 274 1180 and it is answered by somebody standing in the shop.
Tell us how yours went
Come and hold it before you buy it
Three showrooms, everything out of its box, and nobody following you around. Or order tonight and have it on a bike tomorrow morning.
