What people
Printed as written, with names and with permission — followed by the three numbers we would rather be judged on.
My father's blood pressure had been ignored for years because every visit meant a whole morning gone. Here it is twenty minutes, the same doctor each time, and somebody rings him when he is late for a review. He has not missed one in two years.
Kojo Amankwah
Sales manager · Kasapreko
I came in on a Tuesday with a headache I had been carrying for six weeks. Dr Boateng gave me an hour, found the cause, and did not send me for a single scan. I had been expecting to be passed around for months.
Afia Boadu
Teacher · Achimota School
My daughter's fever started at six in the morning and she was seen at eight, no appointment, in a waiting room with a door on it so she was not sitting next to a room full of adults. That is the whole reason we moved our family here.
Samuel Owusu
Site engineer · Devtraco
The retinal photograph caught something I had absolutely no symptoms of. I did not ask for it and I would never have thought to. Nine months of treatment later my sight is where it was, which it would not have been.
Naa Adjeley Tetteh
Fashion designer · Osu
Three numbers
Being liked and being good are different things, and only one of them can be measured. These three are on the partners' agenda every quarter and go up on this page whatever they say.
Average wait past your slot
Average lab turnaround
Chronic reviews attended
The wait figure is the one we are least happy with. Monday mornings and the first week of the month drag it up, and putting two more slots on the family medicine list has moved it by about four minutes so far.
If it went wrong
Complaints go straight to the clinical director, unopened by anybody else, and get a reply within three working days. Thirty-one arrived last year and twenty-eight changed something.
Write to the directorTell us how
The good ones go on this page with your permission. The bad ones go to the clinical director, which is more useful to everybody.
