Contact
WhatsApp is the fastest. The shop is at 14 Ninth Lane in Osu, Monday to Saturday, ten until seven.
Fastest
+233 24 418 7702
The fastest way to reach the shop, and the one most people use. Read from ten until seven, Monday to Saturday.
hello@suede.com.gh
For anything that needs an order number or a photograph attached to it. Answered within one working day.
Telephone
+233 30 274 1180
The counter in Osu. Whoever picks it up can walk to the rail and look while you are still on the line.
The shop
14 Ninth Lane, Osu, Accra
Monday to Saturday, 10am to 7pm. Sunday, closed.
@suede.gh
Everything that leaves the workshop, photographed on the bench before it is boxed.
Before you do
What happens after you write
Two people read all of this, and they also work the counter. Here is what that means for how quickly you hear back.
One working day
Every message and every email is answered within one working day, and most of them before lunch on the day they arrive. Nothing here goes into a queue with a ticket number on it.
Saturday is the slowest
Saturday is the busiest day in the shop and on the WhatsApp, so it is the day an answer takes longest to come back. Monday morning is the quietest hour of the week.
Send the order number
If it is about something you have already bought, send the order number and a photograph in the first message. It saves a day of asking.
Saturdays, by appointment
Visiting the workshop
The room above the shop takes visitors on Saturday afternoons, two or three people at a time. Send a date and we will tell you what is on the bench that week — it is worth coming on a day something is being cut.
While you are here
Three of the eight on the questions page, and the three people write in about most.
Can I visit the workshop?
Saturdays, by appointment. It is one floor above the shop and there are eleven people in it.
Do you repair what you make?
Free for the first two years on anything made in the workshop. After that we charge what the materials and the hours cost, and tell you before we start.
Can I return something?
Within twenty-one days, unworn, in the box it came in. Made-to-measure and monogrammed pieces stay yours.
Delivery
Accra and Tema by tomorrow
Two to four working days everywhere else in Ghana, five to eight across West Africa and seven to twelve beyond it. Free in Accra and Tema over GHS 800.
Returns
Twenty-one days to change your mind
Unworn, in the box it came in, and we pay nothing towards the post. Made-to-measure and monogrammed pieces stay yours.
Repairs
Two years of mending, at no cost
On anything made in the workshop. After the second year we charge what the materials and the hours cost, and tell you the figure first.