Questions
Delivery, returns, repairs, sizing and what the leather is. These are the answers we would give you across the counter.
Before you order
The eight we are asked most
Eight questions, written out in full rather than summarised. The days below are working days, the prices are cedis, and where an answer has a number in it the number is there.
If yours is not one of the eight, the two ways to ask a person are at the bottom of this page.
Ordering and payment
What it costs, how to pay for it, and how to be sure of a size before anything is cut.
How do I know my size?
Every piece carries its measurements. If you would rather not guess, send us a garment that already fits you and the workshop matches it.
How should I pay?
Card, mobile money or bank transfer. Anything above GHS 2,000 can go over three months at no extra cost.
Delivery and returns
Where it goes, how long it takes, and what happens when it is not the right thing.
Do you ship outside Ghana?
Yes. Five to eight working days across West Africa, seven to twelve everywhere else. Duties and any local charges are the customer's.
Can I return something?
Within twenty-one days, unworn, in the box it came in. Made-to-measure and monogrammed pieces stay yours.
Making and repairs
The leather, the workshop above the shop, and what we do when something you own needs mending.
Do you repair what you make?
Free for the first two years on anything made in the workshop. After that we charge what the materials and the hours cost, and tell you before we start.
What leather do you use?
Full-grain and vegetable-tanned, from a tannery in Kumasi we have bought from since 2016. It marks in the first month and then stops.
Do you make to measure?
Tailoring and bags, both. Four to six weeks from the first fitting, and you come in twice.
Can I visit the workshop?
Saturdays, by appointment. It is one floor above the shop and there are eleven people in it.
Ask a person
If yours is not here
WhatsApp +233 24 418 7702 for anything quick, or write to hello@suede.com.gh. Both are read by the same two people, between ten and seven, Monday to Saturday.
Delivery
Accra and Tema by tomorrow
Two to four working days everywhere else in Ghana, five to eight across West Africa and seven to twelve beyond it. Free in Accra and Tema over GHS 800.
Returns
Twenty-one days to change your mind
Unworn, in the box it came in, and we pay nothing towards the post. Made-to-measure and monogrammed pieces stay yours.
Repairs
Two years of mending, at no cost
On anything made in the workshop. After the second year we charge what the materials and the hours cost, and tell you the figure first.